Customer Software Support Specialist

Customer Software Support Specialist

Join our team in Leonberg, Neu-Ulm or remotely!

About us

We enable our customers to optimally design production and logistics on a daily basis with our ipolog software. Many well-known manufacturers of automobiles - but also of other complex, variant-rich products - rely on the combination of our planning, optimization and visualization tool.

We are looking for people who want to enable our customers to rethink assembly and intralogistics planning with our ipolog software. If you would like to work in a dynamic team with flat hierarchies, we look forward to hearing from you!

Your responsibilties

  • Provide customer support for users of our software

  • Identify, report and follow up on support requests

  • Assist in the creation and maintenance of the help page website for software users

  • Ensure the documentation of support requests for regression tests and forward the reports to quality assurance

Your profile

  • Enjoy working with people, service oriented, a high level of social skills

  • Experience in software support

  • Domain knowledge in the area of production logistics and assembly planning is an advantage

  • Knowledge of Jira is a plus, but not a must

  • Structured and reliable way of working

  • Very good knowledge of German and English, both written and spoken

Look forward to

  • A great team of colleagues who love their job and are always there to help and advise you

  • Working from home was possible even before Corona

  • Relaxed working environment with flat hierarchies

  • Variety and flexibility

  • Personal development opportunities

  • Numerous additional benefits such as company pension plan and employer-financed occupational disability insurance

FAQ - We are often asked these questions

The best thing to do is to use the application form under each individual job advertisement. This is the quickest way for your application to reach us.

  • Leonberg / Neu-Ulm

  • Full time / Part time

Your Contact

ipolog Kontakt - Matthias Kellermann

Ivanka Drescher

Phone: +49.7152.70010.67